Privacy Policy

Kenya Apex Safaris ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.kenyaapexsafaris.com or contact us to book a safari or travel package.

1. Information We Collect

Information You Provide to Us

When you complete our booking enquiry form, contact us by phone or WhatsApp, or email us, we may collect:

• Your full name and contact details (email address, phone/WhatsApp number)
• Nationality and passport information (when required for bookings)
• Travel dates, group size, and package preferences
• Special requests or dietary requirements
• Payment information (processed securely through our payment partners)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version, operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Device information and screen resolution

2. How We Use Your Information

We use the information we collect to:

• Process and manage your safari or travel booking
• Communicate with you about your booking, itinerary changes, or travel requirements
• Send booking confirmations, vouchers, and travel documentation
• Respond to your enquiries and provide customer support
• Improve our website and services based on user feedback
• Send marketing communications about new packages or special offers (only with your consent)
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Safari lodges and hotels — to confirm your accommodation reservations
• National park authorities — for park entry permits and booking systems
• Airlines and transport providers — for flight and transfer bookings where included in your package
• Payment processors — to securely handle transactions
• Legal authorities — where required by law or to protect our legal rights

All third parties we work with are contractually required to keep your information confidential and use it only for the specific purpose for which it was shared.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to:

• Remember your preferences and settings
• Analyse website traffic and improve performance
• Provide relevant content and functionality

You can control cookie settings through your browser. For full details, please read our Cookie Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Booking records are typically retained for 7 years as required by Kenyan tax law. You may request deletion of your data at any time, subject to legal obligations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict how we process your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp, or partner lodges). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the revised policy.